Refund and Return Policy

Last updated: 01.01.2026

At LUNAR, we want you to feel confident and happy with your purchase. While we currently do not offer refunds, we do provide a simple and friendly exchange option to support our customers. This policy applies within Bangladesh.

Exchange Eligibility

You may request an exchange if:

• You face a size issue
• You receive a wrong product
• The product is damaged or defective at the time of delivery

Conditions:

• Request must be made within 48 hours of delivery
• Product must be unused, unwashed, and in original condition with tags
• Exchange is subject to product availability

Damaged or Incorrect Items

If your item arrives damaged or incorrect:

• Please contact us within 24–48 hours
• Share clear photos or videos for verification
• We will arrange an exchange at no extra cost

Important Notes

• We currently do not offer refunds
• Delivery charges are non‑refundable
• Sale or discounted items are not exchangeable, unless defective

By placing an order with LUNAR, you agree to this Exchange Policy.